At Sound Wellness & Aesthetics, we value your time and are committed to providing the highest quality care. To ensure fairness and efficiency for all clients, we kindly ask that you review and respect our clinic policies.

1. Appointment Cancellation

• We require at least 24 hours’ notice for all appointment cancellations.
• Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee of $50.
• Failure to notify us (a “no-show”) may result in forfeiture of your deposit or prepayment.

2. Tardiness

• Please plan to arrive 10–15 minutes early to complete any necessary paperwork and to ensure your session starts on time.
• If you arrive more than 15 minutes late, we may need to shorten your service to stay on schedule or reschedule your appointment.
• Repeated tardiness may affect your ability to book future appointments.

3. Rescheduling

• You may reschedule your appointment with at least 24 hours’ notice without penalty.
• Rescheduling with less than 24 hours’ notice may result in a rescheduling fee of $25.
• We will make every effort to accommodate changes, but appointment times are subject to availability.

4. Refunds

• Treatments & Services: All treatments and services are non-refundable once rendered.
• Products: Skincare or wellness products may only be returned if unopened, unused, and in original packaging within 7 days of purchase. Opened products cannot be returned due to health and safety regulations.