At Sound Wellness & Aesthetics, we truly value your time, and we are dedicated to delivering high-quality care in a respectful, efficient, and serene environment.

To help us serve all clients fairly, please review and adhere to the following clinic policies.

1. Appointment Cancellation

   We require a minimum of 24 hours’ notice for all appointment cancellations.
   Cancellations made with less than 24 hours’ notice may incur a $25 cancellation fee.
   Failure to provide at least 24 hours’ notice (a “no-show”) will result in forfeiture of your $25 deposit.

All consent forms and intake questionnaires must be completed and submitted at least 24 hours prior to your scheduled treatment appointment.
For the comfort and safety of all clients, children are not permitted in the spa during treatments to avoid disruptions to services.

2. Tardiness

   Please arrive 10 to 15 minutes early to allow time for check-in, questions regarding your appointment, or discussion of additional services that may require preparation before treatment begins. Please ensure that we have all your required paperwork prior to your appointment day to ensure your service begins on time.

If you arrive more than 15 minutes late, we may need to shorten your treatment or reschedule your appointment in order to maintain the schedule for other clients.
Repeated late arrivals may impact your ability to book future appointments.

3. Rescheduling

   Appointments may be rescheduled with at least 24 hours’ notice without penalty.
   Rescheduling requests made with less than 24 hours’ notice may result in a $25 rescheduling fee.
   We will do our best to accommodate changes; however, availability is not guaranteed.
   
   

4. Refund Policy

   All services and treatments are non-refundable once performed. We accept cash, debit cards, and credit cards as payment methods.

Skincare and wellness products may be returned only if they are unopened, unused, and in original packaging within 7 days of purchase. For health and safety reasons, open products are not eligible for return.